Frequently Asked Questions
Q. Can I book an emergency appointment?
A. Unfortunately, Meta Psychiatry does not have the capacity to book emergency appointments. If you are in an emergency, please call 000. If you are in Qld, you can call Mental Health Line on 1300 642 255.
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Q. I need a script refill ASAP, can my doctor send me one?
A. Best clinical practice guidelines suggest a review prior to issuing a repeat script. As practice policy requires an appointment to be made for script refills, your doctor will not send you a script without having an appointment first.
Please be mindful of when your current script will end and book ahead of time as our clinic does not have the capacity to book an appointment on a short notice. ​
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Q. I have already been diagnosed with ADHD elsewhere, why do I need 2 appointments?
A. Your assessing doctor still needs to complete the assessment to rule our co-existing conditions, your medical history, current symptoms and their severity, impact on functioning and whether ongoing treatment with medication is still required. Usually, it is not possible to continue treatment without thorough assessment. All ADHD assessments require 2 or more appointments. If you have previously been diagnosed, please send through all relevant documentation before your first appointment for your psychiatrist to assess and advise accordingly.
Q. What are the wait times?
A. Our current wait time for an appointment is 4-5 weeks.
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Q. Why do I have to pay a deposit?
A. We require all initial appointments to pay a deposit upon booking and the remaining amount to be paid within 3 business days of your appointment. Any review appointments must be paid in full upon booking.
This ensures the security of your appointment and ensures the patients commitment to their appointment.
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Q. What is your referral process?
A. Once we have received your referral, one of our psychiatrists will then review and advise the admin team how to proceed (what kind of appointment you will need, if a specific practitioner will be more suited to your appointment type etc)
Once they have done so, we will be in contact to book your appointment – this is usually within 24-48 hours of receiving your referral. If your GP has sent a referral to our clinic and you don't hear from us in 3-4 days, it is recommended that you call us to follow up to confirm that the referral was sent to this clinic. You can email us the referral at admin@metapsychiatry.com.au
Q. What is the cost of an appointment?
A. Please see our FEES page for all relevant fees.
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Q. Do you see patients for workers compensation insurance ( WorkCover Qld, WorkSafe NSW etc)?
A. Yes, our psychiatrists take referrals for patients under workers compensation insurance. Please make sure that you send your claim number with your GP referral. ​
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Q. Do you provide services to the clients on NDIS?
A. Yes. In most cases a private fee is charged. If you are eligible, you can claim back from NDIS.